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Refund Policy
Last Updated: 24th November 2025
1. Cancellations
To avoid charges, please cancel at least 24 hours before your appointment.
Late cancellations may be subject to a fee.
2. No-Show Policy
Guests who do not arrive for their scheduled appointment will be charged up to 100% of the service fee.
3. Refunds
Refunds are only issued in the following cases:
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Service unavailable
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Double payment
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A booking error caused by Samatha Spa
Refunds are not issued for:
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Change of mind
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Late arrival
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Missed appointment
4. Rescheduling
You may reschedule your appointment once, provided notice is given at least 6 hours in advance.
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